Get to know your new Kitchener-Wilmot Hydro bill.

The dates show the billing period for that bill.

Energy Service Provider shows the name and contact information of your electricity provider.

This section shows a breakdown of your electricity use and charges, and how your bill total was calculated.

Balance Forward lists any amounts still outstanding from previous bills.

Electricity shows your electricity use and the charges.

If you are paying time-of-use rates, you can see your electricity use for that billing period in each of the time-of-use buckets.

Time-of-use rates are set by the Ontario Energy Board. Kitchener-Wilmot Hydro Inc. does not have any control over these rates.

Delivery charges are the cost of delivering electricity from generating stations and transmitting it to Kitchener-Wilmot Hydro Inc., and then to your home or business.

A portion of the delivery charges go directly to Kitchener-Wilmot Hydro Inc. The remaining charges are pass-through charges collected on behalf of generators and Hydro One, who is responsible for transmitting electricity across the province.

Regulatory charges are pass-through charges collected and paid to cover the cost of administering the electricity system.

HST is the Harmonized Sales Tax paid on your electricity use.

The Ontario Electricity Rebate is the rebate provided by the Government of Ontario.

This box shows you a picture of the pricing "buckets" for your pricing plan.

Consumption details provide specific details about your meter reading for the billing period.

Meter # is your meter number.

Reading Type describes how we got your billed consumption information. "Actual" means it was transmitted to us by your smart meter. In rare occasions where there isn't a smart meter, you may see "estimated", which means we weren't able to get an actual meter read so we estimated your use based on past use.

Number of Days show the number of days in the billing period, which can change from month to month.

Previous Read is the meter reading at the end of your previous billing period.

Current Read is the meter reading at the end of the current billing period.

kWh means kilowatt hour, which is the amount of electricity used in the billing period.

Multiplier: For some meters, the actual amount of energy displayed is too large to be registered and the meter shows a fraction of the actual use. A multiplier is then applied to the difference between your present and previous readings to determine your actual energy use.

Measured Consumption kWh shows how much electricity you used and is calculated by (Current Read - Previous Read) x Multiplier.

Adjustment Factor: When electricity is delivered over a power line, it is normal for a small amount of power to lost as heat. The Adjustment Factor is the percentage of electricity lost.

Adjusted Consumption kWh is your billed electricity use, which is calculated by your Measured Consumption kWh x Adjustment Factor.

The Glossary of Terms provides definitions of common charges that may appear on your bill.